Job Role : Analyst - Community Operations
Eligibility : BA/BS Degree
Experience : 0 - 2 Years
Job Location : Hyderabad
Company Profile:
Facebook is an online social networking service. Its name comes from a colloquialism for the directory given to students at some American universities.Facebook was founded on February 4, 2004 by Mark Zuckerberg with his college roommates and fellow Harvard University students Eduardo Saverin, Andrew McCollum, Dustin Moskovitz and Chris Hughes.The founders had initially limited the website's membership to Harvard students, but later expanded it to colleges in the Boston area, the Ivy League, and Stanford University. It gradually added support for students at various other universities before it opened to high-school students, and eventually to anyone aged 13 and over. Facebook now allows anyone who claims to be at least 13 years old to become a registered user of the website.
Job Responsibilities:
Assist our community and help resolve their inquiries empathetically, accurately and on time.
This role will require you to become and remain knowledgeable about Facebook products and community standards.
Make well balanced decisions and personally driven to be an effective advocate for our community.
Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
Additionally, they will display a strong bias to doing what’s right for our community in supporting Facebook's mission to #ShipLove.
Requirements:
0-2 years of experience in a support role is desirable.Avid Facebook user and an understanding of the Facebook/Instagram platforms.
Flexibility to take on multiple tasks.
Strong team player.
Excellent written and verbal communication skills.
Problem solving/critical thinking skills.
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