Dell walk-in for Client Technical Support Associate

                                                   

Company :                        Dell

Website   :                        www.dell.com

Job Role :                         Client Technical Support Associate

Eligibility :                       Any Degree

Experience :                     1 - 5 Years

Job Location :                  Bangalore

Walk-In Date :                 13 June - 17 June 2016

Walk-In Time :                 02:00 PM - 04:00 PM

Company Profile:

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Job Description:

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place). 
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 
Recreates, identifies and provides input on unique or recurring customer problems. 
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.

Desired Profile:

Should be open to work in night shifts in a 24x7 environment.
Should have excellent communication skills in English.
Should have strong technical skills.

Venue Details:

Dell International Services India Pvt. Ltd.,
Divyashree Greens,No.12/1,12/2A & 13/1A, 
Kormangala, Inner Ring Road, 
Domlur Post, Bangalore- 560071.