Microland hiring for Executive Service Desk

Company :

Microland

Website :

www.microland.co.in

Job Role :

Executive Service Desk

Eligibility :

Any Degree

Experience :

0 - 2.5 Years

Job Location :

Bangalore -

Company Profile:

Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Responsibilities:

Total of 0 - 2.5 Yrs of Experience.
Appropriately handling / receiving of user calls/issues.
Experience of Ser. Desk process of logging tickets and allocation.
Experience of ticket/call coordination with users, engineers.
Exposure & understanding of Ticketing tool.
Understanding of Ticket process - Incidents / service requests.
Understanding of Ticket SLA and focus on meeting targets.
Good working knowledge (formula's) of Excel.
Shu'd be able to pull the data and prepare reports + do basic analysis.
Understanding of small activities/assignments in IT and coordination.
Understanding of Asset/inventory record process, movements etc.
Understanding to coordinate with vendors/principles.
Understanding of client management, user response (email/verbal).
Knowledge of Patch management, Infosec / AV updates process.


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