| Company Name | Hinduja Global Solutions |
| Company Website | www.hindujagroup.com |
| Experience | 0-1 Years |
| Salary | Not Mentioned |
| Qualification | Diploma / Any Under Graduation. |
| Job Role | Customer Relationship Officer |
| Skills | Not Mentioned |
| Job Location | Chennai |
| Job Type | walk-in |
| walk-in Date | 05 -08 Oct 2016 |
| walk-in Time | 10am to 2pm |
| Reference | indiajobscareers.blogspot.com/ |
About Company:
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 40,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.
Description :
Position Summary
- Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Roles and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing informationDetermines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.Education & Experience
Eligibility :
- Diploma / Any Under Graduates
- Fresher / 0-12 Months
Desired Skills and Abilities
- Regional Language Communication Skill {Tamil / Kannada / Malayalam / Hindi}
- Basic Telephone Etiquettes
- MS Office
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
- Ability to write, read and speak English to suit business need
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
- Troubleshooting
Other benefits:
- Cab facilities (Free of cost)
- Good incentives.
Important Notes:
1) Please mention “Hari Prasad” on top of your CV before submit your candidature..
Documents needed for spot offer
* Originals + Photocopy of 10th, 12th, Graduation/Diploma with marks card.
* 2 passport size photograph.
* Any valid photo id (e.g.: College id, DL, Passport)
3) If you have already attended Please refer your friends and give them an opportunity to become part
Of HGS-BPO ask them to Please mention Hari Prasad in Source column of application form as its
Mandatory
Interested applicants please attend the interview directly with your updated resume and one id proof. Kindly do refer your friends also
Walkin Date :
Interview Date: 05th Oct 2016 to 08th Oct 2016
Time Slots: 10am to 2pm
Venue:
Hinduja Global Solutions
#5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089
Landmark: Opposite to Chennai Trade Centre
Contact HR Person: Hari Prasad
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