Company :Dell
Website :www.dell.com
Job Role :Associate/Senior Associate
Eligibility :Any Graduate
Experience :0 - 5 Years
Salary :Rs: 2,50,000 - 4,00,000 P.A
Job Location :Hyderabad
Walk-In Date :20Feb - 24 Feb 2017
Walk-In Time :11:00 AM - 02:00 PM
Company Profile:
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
Job Description:
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
Facilitates customer order fulfillment.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Provides direct product/service advice and guidance to customers.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
Fields inbound contacts (voice/email, etc.) for both internal and external customers.
Responsible for pre-sales and/or post-sales service to customers.
Job Responsibilities:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have an excellent communication skills.
Both side transport facility available.
Venue Details:
Plot No 42, Hitech City Layout,
Madhapur, Hyderabad 500081.
Contact Person:
Akhila
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