Company :RedBus
Website :www.redbus.in
Job Role :Customer Support Executive
Eligibility :Any Graduate
Experience :0 - 3 Years
Job Location :Bangalore
Walk-In Date :20 & 22 Feb 2017
Walk-In Time :10:00 AM - 12:00 PM
Company Profile:
All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.
Job Description:
This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request.
Primary Tasks:
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.
Skills:
Excellent communication (oral ), interpersonal skills.
Self-motivated and flexible to work in shifts.
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.
Should be fluent in English, Hindi and 1 South Indian Language ( Tamil or Telugu or Kannada).
Venue Details:
redBus, Ibibo Group Pvt Ltd,
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.
Contact Person:
Priyanka
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