Company : Tech Mahindra
Job Role : Quality Assurance/Quality Control Executive
Eligibility : Any Graduate
Experience : 2 - 5 Years
Job Location : Noida
Walk-In Date : 10 Nov 2015
Walk-In Time : 12:30 PM - 04:30 PM
Company Profile:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Quality Assurance/Quality Control Executives and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
Job Responsibilities:
Conduct Transaction Quality Audits.
Conduct Ticket Data Analysis & Error Analysis.
Provide Transaction Quality Metrics.
Provide Feedbacks and suggestions for improvement.
Publish Dashboards at defined intervals.
Drive Quality Initiatives.
Provide data inputs to internal stakeholders.
Flexibility and Availability for any ad-hoc business requirement.
Ensure Confidentiality, Availability and Integrity of Data.
Skills:
Understanding of the process, evaluation & feedback, reporting and analysis.
Establish controls on Transaction Processing aiming for a Zero Defect Output.
Report and Publish Transaction Quality Metrics.
Publish Dashboards.
Provide Feedback and suggestions for improvement.
GAP Analysis & Controls.
Error Analysis and Root Cause Analysis for process deviations.
Adherence & record maintenance to Internal and External QMS Audit Requirements.
Continuous Focus and Drive to meet and exceed SLAs.
Drive Organization Level Quality Initiatives.
Qualifications:
The candidate should have excellent problem solving capabilities and lateral thinking skills.
Willingness to work in 24 X 7 work environment.
Candidate should have knowledge in telecom domain.
Good Knowledge of Audit and Evaluation function.
Analytical bent of mind having Knowledge of seven Quality tools.
Ability to handle pressure and a natural go getter.
Understanding of the Business situation and capability to address issues.
Understanding of Tech Mahindra Quality Management System.
Venue Details:
Tech Mahindra, A - 7,
Sector - 64, Noida - 201301.
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