Company :Lenskart
Website :www.lenskart.com
Job Role :Associate/Senior Associate
Eligibility :Any Graduate
Experience :1 - 4 Years
Job Location :Delhi
Walk-In Date :20 Sep - 22 Sep 2016
Walk-In Time :10:00 AM
Company Profile:
Lenskart is India’s leading online shopping portal for eyewear. With a country-wide reach including cities such as Delhi, Mumbai, Kolkata, Chennai, Bangalore and Ahmedabad, online shopping India has been made easy with Lenskart. You can order from a gamut of options ranging from eyeglasses to contact lenses to sunglasses for men and women. It provides a platform for people to spice up their life with the latest international runway trends at amazing prices. Lenskart is India’s online shopping portal that gives great discounts and amazing offers on a daily basis.
Guiding our customers through a hassle-free mode of purchase and payment, we provide a playful opportunity to shop online. Indulge in the addictiveness that Lenskart brings to online shopping India and choose your favourite frames, sunglasses or contact lenses from the huge collection of designer eyewear and get it delivered to your house in no time. With impressive sale and reviews, this is the place for you to shop online. Get addicted!
Job Description:
The role will have the following key responsibilities:
Taking feedbacks for Franchise from various customers.
Connecting with customers who have given us a low rating through phone and emails.
Escalating issues on behalf of customers.
Understanding the customer grievances and providing appropriate resolution.
Speaking with Franchise to get the escalations resolved in a timely manner.
Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
Providing appropriate feedbacks to Franchise and ensuring documentation of all feedbacks.
Handling escalations within a stipulated timeline.
Following up with customers as and when required.
Documenting all information according to standard operating procedures.
Ensuring that all written communication is carried out as per the customer care procedures.
Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays.
Venue Details:
13th Floor, Vatika Mindscapes,
12/2, Mathura Road, NH 2,
Sector 27D, Faridabad.
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