American Express Hiring For Freshers/Exp Candidates For Sr. Customer Care Professionals Positions in Gurgaon Location. Interested and Eligible Candidates can attend For Walk in Interviews on Given Dates. Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below.
American Express Hiring For Freshers/Exp
Company Name : American Express India
Job Role : Sr. Customer Care Professionals
Qualification : Any Graduates
Experience : 0 – 5 Years
Job Location : Gurgaon
Salary Details : As Per Industry
Company Profile :
The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Manhattan’s Three World Financial Center in New York City, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average.The company is best known for its credit card, charge card, and traveler’s cheque businesses. Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the US.
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
Description About Job :
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of American Express
- Deliver Employees, Customers and Shareholder metrics as per goals
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Skills Required:
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong written and verbal communication.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Demonstrated consultative experience, ability to influence, resourceful.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Apply Mode : Online
Recruiter Name : Reena Kumari
Telephone : 8860671391
Official Website : www.americanexpress.com
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