Company :Red Hat
Website :www.redhat.com
Job Role :Technical Training Content Developer
Eligibility :Bachelor's Degree
Experience :Freshers
Job Location :Pune
Company Profile:
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
Job Responsibilities:
Develop middleware and other technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competencies.
Consult with various teams within the Customer Experience & Engagement organization on training best practices, learning objectives, and general training strategies.
Work with other content developers to develop improved developer processes, tooling and QA testing as needed.
Create lab-based training using a virtual lab environment as well as content development tooling.
Review previously published modules and update based on current learner needs.
Collaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topics.
Skills:
Bachelor's degree in computer science, engineering, or business.
Knowledge and working experience with Middleware technologies such as EAP, Fuse and Red Hat Mobile Application Platform.
Knowledge and working experience with devops technology.
Ability to design, create, and organize training content into traditional classroom and eLearning modalities.
Experience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plus.
Extensive knowledge of Red Hat's product portfolio and open source software.
Experience in a support organization strongly preferred.
Outstanding interpersonal communication skills and and cross-functional relationship building skills.
Creative, self-motivated, and capable of working independently as well as part of a globally distributed team without daily supervision.
Experience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred.
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