Company :
Tech Mahindra
Website :
www.techmahindra.com
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Pune
Walk-In Date :
25 May - 29 May 2015
Walk-in Time :
10:30 AM - 02:00 PM
Company Profile:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associate/Senior Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
Job Responsibilities:
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized).
Troubleshooting on Printers & MFDs.
Troubleshooting on VPN software and Collaboration tools.
Troubleshooting on Password Reset tools and Remote Control tools.
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking.
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).
Interaction with internal and external stakeholders.
Skills:
Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST).
Comp TIA PDI+.
Microsoft Office Specialist (MOS).
ITIL Service Desk Institute Analyst.
Excellent verbal and written communication skills.
Venue Details:
Tech Mahindra, Hinjewadi, Phase 3, Pune.
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