Company :Ericsson
Website :www.ericsson.com
Job Role :2nd Level Operations
Eligibility :Any Graduate
Experience :Freshers
Job Location :Noida
Company Profile:
Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Job Description:
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations.
This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Job Responsibilities:
2nd Level Assurance Support Activities.
2nd Level Incident Management.
Problem Management.
System Administration.
2nd Level Billing Operations.
Qualifications:
Knowledge of Managed Service Telecom Operations Practice.
Presentation & Communication Skills.
Knowledge sharing.
Problem Solving and strategic thinking.
Ericsson Knowledge.
Language Skills.
Delivering Results & Meeting Customer Expectations.
Analyzing.
Working with People.
Creating & Innovating.
Applying Expertise and Technology.
Problem solving and trouble shooting skills.
Good communication skills.
Cost Awareness.
Social skills and awareness.
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