Company :Cognizant
Website :www.cognizant.com
Job Role :Team Leader
Eligibility :Any Graduate/PG
Experience :5 - 9 Years
Job Location :Hyderabad
Walk-In Date :10 Sep 2016
Walk-In Time :11:00 AM - 01:00 PM
Company Profile:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 162,700 employees as of March 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Job Description:
Lead a team of 20 associates.
Day to day management of operations, SLAs and interfacing with the client.
Review Disability claims, Summarization of Medical and Financial statements received from the Claimants.
Take / Make escalation calls to Claimant, Employers as part of claim review process.
Develop, maintain and revise Standard Operating Procedures and training documents as required.
Working with the delivery manager to ensure process compliance to organizational and client specific requirements.
Drive process improvements, people engagement and performance management.
Groom and mentor team members.
Support organizational and project initiatives along with the delivery manager.
Skills:
Should have handled a team of 20 associates.
6+years experience with at-least 2 years in Team Leading responsibilities.
Willingness to work in night shifts.
Experience in voice background handling escalation calls.
Must be a very hands on individual who can roll up his/her sleeves to accomplish the desired results.
Analytical Skills : Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification.
Decision making : Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Quality : Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified.
Teamwork : Gives and welcomes feedback, contributes to building positive team spirit, supports everyones efforts to succeed.
Communication : Clear and good verbal and written communication skills; expresses opinion without hesitation.
Ethics : Treats people with respect, keeps commitments and works with integrity.
Domain Expertise : Health Care / Insurance.
Venue Details:
Cognizant Technology Solutions,
1st Floor. Building No.12 A,
Multi purpose room Recrutiment bay,
Raheja Mindspace, Hyd- 500081
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