Company :RedBus
Website :www.redbus.in
Job Role :Team Leader
Eligibility :Any Graduate
Experience :3 - 5 Years
Job Location :Bangalore
Walk-In Date :07 Sep - 09 Sep 2016
Walk-In Time :10:00 AM - 01:00 PM
Company Profile:
All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.
Job Description:
Direct call center operations as a liaison between customers and call center employees.
Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans.
Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
Develop sales skill of each customer service executives to drive revenue growth.
Review call center statistics to measure staff performance and the need for improvement.
Leading workflow distribution and floor management to ensure service levels are satisfied.
Hiring, developing, motivating, coaching, evaluating and retaining qualified staff.
Skills:
Excellent communication (oral & written), interpersonal skills.
Should have negotiation skills to deal with different kinds of customers and different situations.
Venue Details:
redBus (Ibibo Group Pvt. Ltd),
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017.
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