Company :Microland
Website :www.microland.co.in
Job Role :Desktop Support Engineers
Eligibility :Any Graduate
Experience :1 - 2 Years
Job Location :Gurgaon
Walk-In Date :20 & 21 Sep 2016
Walk-In Time :10:00 AM - 05:00 PM
Company Profile:
Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.
Job Description:
Should demonstrate good communication and interpersonal skills.
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8).
Should have sound knowledge of Email clients MS Exchange.
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting.
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
Ensure desktop support internal processes and procedure are adhered to.
Manage incidents/ service requests assigned to them till resolution/ execution.
Handle end user.
escalation effectively and involve DSS lead accordingly.
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority , high severity issues.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge article.
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule.
Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority.
Eligibility Details:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Venue Details:
Microland Limited, Ground Floor,
No. 6 & 7, Palm Court, Sector 14,
Maharana Prapat Chowk, Gurgaon 122 001,
Nearest Metro Station MG Road.
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